Help AG is the cybersecurity arm of e& enterprise
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2019, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused.
View the timeline of our journey
1995
The beginning
of our story
Help AG is founded in Germany.
2004
Dubai office
Help AG Middle East is founded with headquarters in Dubai.
2007
First achievements
Help AG has 10 full-time employees.
Help AG gets their first ISO 27001 certification for a client in Abu Dhabi.
2009
Abu Dhabi regional office
Help AG establishes a regional sales office in Abu Dhabi.
2011
Our team
Help AG team grows to over 30 cybersecurity experts.
2015
Riyadh regional office
Help AG expands into Saudi Arabia with a regional office in Riyadh
2016
Help AG establishes state of the art CSOC
Help AG establishes its independent Security Operations Centre (SOC) and the team has over 60 cybersecurity experts.
2017
Cybersecurity regional leader
Help AG has over 100 employees and becomes the largest and most competent cybersecurity company in the region.
2018
Cybersecurity regional leader
Help AG's Offensive Cybersecurity Team has 100+ zero-day findings to its credit.
Help AG moves into new headquarters, a beautiful 10,000 sq. ft office in the Galleries, Jebel Ali Downtown.
2020
Help AG and e& enterprise
Help AG is acquired by e& (formerly Etisalat Group) and becomes the cybersecurity arm of e& enterprise (formerly Etisalat Digital).
2021
Launch of Help AG as a Service
Help AG launches Help AG as a Service - a service-centric model that provides comprehensive cybersecurity offerings that customers can use “as a service” based on state-of-the-art platforms and tools.
2021
Launch of Cyber Edge X
We launch Cyber Edge X in 2021- a SSE offering that unifies networking and security services in a cloud-delivered architecture.
2021
Launch of Help AG State of Market Report.
The State of the Market Report 2021 by Help AG revealed over ten million global DDoS attacks in 2020, with a 183% increase in the UAE. Ransomware attacks are surging, affecting government, private, oil and gas, telecom, and healthcare sectors. This first-of-its-kind Middle East report focuses on digital security, covering top threats, regional vulnerabilities, attack types, high-profile breaches, security investments, and future tech trends.
2021
Help AG Named as a Major Player in IDC MarketScape for GCC Professional Security Services
IDC MarketScape noted the following strengths, "Help AG takes a proactive approach to introducing new technologies, including managed security services, secure cloud enablement, and secure access service edge (SASE). With an effective cost-management strategy and flexible deployment and financial models, Help AG serves large enterprises and government customers."
2022
Help AG is Frost & Sullivan for Company of the Year in SOC Services.
Help AG excels in secure business transformation through its top-tier CSOC services and embraces cutting-edge technology as it evolves into 'Help AG as a Service,' according to Frost & Sullivan.
2022
Help AG Becomes MSSP Partner of Microsoft
The partnership enables Help AG to offer services based on Microsoft's full range of security products, such as Sentinel and Defender, encompassing security management, identity, information, and threat protection.
2022
Help AG KSA CSOC goes live
We launch a state-of-the-art Cybersecurity Operations Centre (CSOC) in Riyadh, Saudi Arabia, to provide 24/7 security monitoring and events management, along with a complete suite of locally delivered Managed Security Services, fully compliant with the local data regulations.
2022
Launch of Next Gen Cloud SOC
Help AG launches a fully cloud-delivered, Next-Generation SOC (Security Operations Center). The Help AG Cloud SOC will modernize security operations of the largest enterprise infrastructures in the region with analytics-powered solutions that uncover unknown threats, provide powerful anomaly detection, and user and entity risk profiling, to ultimately thwart attacks on enterprise assets.
2022
Help AG launches Managed DRP
A new edition of our fully cloud-delivered Digital Risk Protection (DRP) service is launched, which comes with best-in-class benefits such as comprehensive risk detection, which incorporates deep and dark web modality, as well as market-leading remediation that lowers digital risk for organizations by identifying unwanted exposure and protecting against external threats.
2023
Help AG is Frost & Sullivan's UAE Company of the Year in Digital Forensics
According to the analyst, "Help AG addresses the unmet need with a strong leadership focus that incorporates client-centric strategies and exemplifies best practice implementation... The company remains a trusted cybersecurity partner of choice, earning a reputation for offering the overall best in the digital forensics space."
2023
Help AG introduces UNIFY, the Middle East's First Integrated Cyber Defense Platform.
The platform unifies the capabilities of visibility, collaboration, orchestration and intelligent automation for a seamless user experience and consistent service delivery.
2023
Help AG Attains SOC CMM Level 3 Certification.
At Level 3, our Managed Cyber Defense Team uses intelligence and risk analysis in both daily and strategic decision-making processes. We are one of the first SOCs globally to receive this certification.
2023
Help AG Recognized as MSS Leader in IDC MarketScape 2023 GCC
According to IDC, “Help AG is the ideal partner for organizations that require not only a comprehensive portfolio of managed security products and services but also regional experience and multi-country intelligence.”
2023
Help AG Unveils the Largest Cyber Defense Center (CDC) in the region
Situated on the 13th floor of the Etisalat Al Kifaf building in Dubai, our CDC boasts a whopping 75 seats. We offer an unmatched economy of scale, providing our customers with world-class protection and support.
Mission & Vision
Our Mission
To contribute in securing a digital world through continuous innovation and thought
leadership that elevate organizations to greater levels of protection.
Our Vision
To be the globally recognized digital security services and solutions leader in a
connected world.
Our Principles
T.E.A.M Together Everyone Achieves More
Everything is interconnected: people and organizations succeed when they operate as an effective team.
K.I.S.S Keep It Smart and Simple
Simplicity is the ultimate sophistication in business.
Right people
Success emerges from identifying talented people and supporting them to perform at their highest level and become a force of change.
Customer excitement
A satisfied customer is the best business strategy of all.
Quality delivery
We don’t take any shortcuts: we deliver A-quality service exceeding customer expectations.
Meet our leadership team
These are the extraordinary individuals at the helm of the company. With their vision, experience, and passion, they inspire us and drive us forward, every single day.
Stephan established Help AG ME in 2004 and has overseen the company’s phenomenal growth to date. Today, he is leading Help AG to further increase the organization’s investment, business activity and partnerships across the MEA region.
Prior to Help AG, Stephan successfully built several businesses from scratch focusing on value creation, scalability and sustainability. Before moving to the UAE, he worked as the Managing Director of NOXS / RISC Technology across Germany, Austria and Switzerland.
Nicolai Solling is the Chief Technology Officer at Help AG, responsible for overseeing Help AG’s professional services, support services, and technical vendor management across the region.
Being involved in the IT and network industry for over 20 years, Nicolai has been heavily involved in the design, deployment, and operation of some of the most challenging network and security infrastructures for enterprise customers across a variety of industry sectors.
He is one of the most well-known names in the industry thanks to his in-depth knowledge of cybersecurity technologies combined with his vast experience in security solutions, integration as well as presales and design.
Frank joined Help AG as Finance Manager in January 2016 and is now positioned as the company’s Chief Financial Officer. In this role he oversees a wide spectrum of finance functions from financial systems to strategic partnering with the senior management team in making decisions affecting company’s growth, operations and improvements in financial reporting.
Frank has been in the accounting and finance industry for over 10 years and is passionate about developing the financial well-being of the company, creating a real and active partnership with both operations and management, which has enabled him as a company executive to formulate actionable plans to achieve the company’s objectives.
Soeren Kroh, the Chief Operations Officer at Help AG, founded the company in 1995 together with Christian Lumperda. From 1995 up until 2001, Soeren assumed the role of technical consultant for Help AG and also worked as a trainer for several firewall vendors.
In 2007 Soeren took a chance to bring Help AG business to a new level by transferring the shares to one of the world’s largest technical service organizations – TÜV Rheinland, resulting in the establishment of a new corporate brand in the market – TÜV Rheinland i-sec GmbH with over 100 consultants and turnover of more than $30 million.
In 2011, Soeren moved to Help AG’s Middle East office as a Chief Operating Officer to use his organizational experience to secure the company’s growth and foster expansion into more territories across the Middle East.
Start your career
at Help AG
We never stop looking for people with a passion for innovation and genuine interest in cybersecurity
Let's talk
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