help AG Service and Support Contracts offer clients a flexible access to the experienced technical resources of help AG team, hereby ensuring that the IT Security Infrastructure is performing at optimal level.
Support is offered via a number of communication channels such as:
• help AG Support Portal - https://support.helpag.com
• e-mail - email@example.com
• phone - 800-helpag
• on-site support visits
Through our 24 hour telephone service critical events are handled around the 24x7x365 by the high-competence assistance of help AG certified engineers.
Our support services are maintaining and developing some of the most critical and advanced security infrastructures in the UAE.
Due to help AG’s close collaboration with all of the vendors in our portfolio a quick turnaround on vendor escalated cases are ensured, hereby offering the quickest possible solution.
Due to the consistent focus of technical support excellence help AG has been recognized as:
- F5 Support Partner (Only one in the UAE)
- Palo Alto Authorized Support Center (Only one in the UAE)
As an addition to Software and Configuration services help AG can also offer Advanced hardware replacement from own support stock, hereby ensuring one of the most aggressive SLA’s for hardware replacement possible in the UAE and Qatar.
Even if a solution is not initially installed by help AG we are happy to support it after a review of the platforms installed and configuration in place.