help AG is a strategic information security consulting company, founded in Germany in 1995 and has been present in the Middle East since 2004. help AG provides leading enterprise businesses across the region with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements enabling them to evolve securely with a competitive edge.
help AG has the in-depth technical expertise with the highest technical vs. sales workforce ratio. 80% of help AG’s workforce is split between technical engineers and consultants.
help AG follows a strict internal product pre-selection process to ensure that customer needs are met. New and innovative solutions are constantly identified by help AG, through its own in-house research & development laboratory, designed to simulate LAN/WAN client environment, in turn guaranteeing the quality and future security of the technical products and the sustainability of the manufacturer.
help AG successfully implemented protection for some of the most critical web applications in the region ranging from e-banking to government infrastructure, back-end servers and portals, providing local support services up to 24/7 and same day hardware replacement for all products.
help AG has the most internationally reputable and experienced strategic security consulting team in the industry providing companies and organizations with quality IT consultancy services to ensure a successful certification process to create added value to their customers/key stakeholders.
help AG, through Dr. Angelika Plate - Director of Strategic Security Consulting, plays a leading role in the formulation and revision of ISO/IEC 2700X, seen as an independent specialist within the ISO committee by heading the IEC 27001 standard committee for ISO 27001 globally.
help AG authoritative industry experts provide enterprise customers with best practice and innovative information security and secure IT infrastructure. With certified technical experts and an impressive customer portfolio, help AG has the only ISO expert in the region and has successfully closed ISO27001 major projects.
help AG’s professional customer support ticketing system tracks customer support cases in a more sufficient and automated manner, enhancing overall support delivery of help AG services. To-date, help AG handles more than 500 support incidents a year all within SLAs (Service Level Agreements).
The customer support system allows different means to engage with help AG: toll free number 24/7, email integrated ticketing system and access the support services through the web application. The unique account system allows immediate SLA reporting and case tracking.
With extensive experience in the GCC help AG is dedicated to serving enterprise businesses and is considered as one of the preferred partners for many major enterprises and government entities in the MEA region.
“Best of Breed” – help AG finds and integrates the optimal solutions for your requirements from different producers.
Project management – help AG also coordinates the services of third parties in projects and thus eases your employees’ and your own workload.
Broad market experience – help AG operates independently of business and industry sectors, our clients benefiting from our long years of experience and valuable know-how.
Integrated support services – help AG support is not restricted to the products of certain vendors. Our Service Desk (ITIL) takes your trouble ticket and provides a quick solution.
Standards – We render our services in accordance with ISO 27001, the BSI-IT Baseline Protection Manual and ITIL.
Employees – help AG retains its employees through social values and an attractive work environment. Regular security checks and certification guarantee their qualification.